Step 3: If your complaint has not been resolved to your satisfaction after following steps 1 and 2 of this complaint process, you may ask the Complaints Officer at JPM to elevate your complaint to JPM Canada’s Chief Complaints Officer. Your complaint will also be sent to a Complaints Officer at JPM Canada if your first point of contact is unable to respond within 14 days. Step 2: If you are not satisfied with the response offered to you by your first point of contact at JPM Canada, you can ask that person to elevate your complaint to a Complaints Officer at JPM Canada. Once we receive your complaint, we will provide you with a written acknowledgment of receipt, together with a copy of these Procedures. Step 1: If you are not satisfied with a product or service that we offer or provide or the manner in which we do it, please notify your main contact at JPM Canada as soon as the problem arises, by phone or email. JPM Canada is committed to complying with all applicable laws and regulatory requirements and offering excellent customer experience. These Complaint-Handling Procedures have been developed to address complaints made to JPMorgan Chase Bank, N.A., Toronto Branch and J.P. Morgan Bank Canada (collectively, JPM Canada). Wilmington, DE 19850-7233 Complaint-Handling Procedures

If you have a question about your closed and terminated Chase Canada credit card, please contact us: By TelephoneĬanada and U.S.: 1-88 (English and French) By Mail

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